All people have to sell. We need to sell our ideas to our co-workers. We need to sell the vacation plan to the family or even where we will go out to dinner and some of us have to sell to put bread on the table.
Do you ever un-sell a potential client?I recently interviewed someone for a job. I was over 90% certain that I would hire this person. She would have to un-sell me to not get the job. She did a rather good job of un-selling me. She told me about problems with prior bosses, she told me about a problem she had with the community and she was unclear why she had these problems. The position I wanted her to fill was customer project coordinator.
She was pleasant, presented a nice appearance and spoke well (grammar and pronunciation). During the interview she introduced negatives that I had not asked about. If she did so with the thinking that she would then tell me how she solved the problem then I could have thought of her as a problem solver - very valuable. What she did was introduce a negative that I had not asked about and then
left out the solution. I felt that perhaps
she was the problem. She did not get the position.
When we are responsible for selling an idea or a product or ourselves let's be sure that we do not introduce a negative that was not brought up. Something we see as a negative may not even be thought of (therefore it is probably not a concern). If we must discuss a negative then we should also have a solution or be ready to note the tradeoffs.
For example the hybrid car may not have the acceleration of an 8-cylinder but it gets 4 times the gas mileage. Moreover, if the potential customer did not raise the question of acceleration then I would not even bring it up.
Another example using the hybrid would be introducing the idea that the seats are not comfortable. If the potential customer is small I would not even bring it up. The seats will most likely be fine for small light people. If the potential client is rather big or rather tall then it is a different issue but most likely many cars will be an issue for this person and yet many will not have the gas mileage of the hybrid or be as friendly to the environment. You could say that "though the seats may not be as comfortable as in a luxury sedan, I find them comfortable and you can sit in them at half the cost of ownership and 4 times the gas mileage and know that the pollution level is a small fraction of that of a luxury sedan."
WOW!! You sold me!Do not UN-sell someone that is talking to you about the potential acceptance of you, your idea, your product or your service. They have a want or need and think that you may have a solution. Often, there is not a perfect solution and if you believe in you, your idea, your product or your service then you should help the potential client understand and appreciate the merits just as you do.
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